Frequently Asked Questions
To help you save time, we’ve gathered our frequently asked questions. Search here for an instant answer. Whether you have a question about the status of your order, or you’d like information about our return policy, we’ve got it covered. Whatever your question, we’re always here to help.
ABOUT US
Where can I contact you?
If you have a question about Benicci products or need help with an order, please feel free to contact us at care@benicci.com, call us at +1(833) 236-4224, or chat with us. We will be happy to help.
Where can I find your blog if I'm an artist?
If you're an artist check out our Art Blog on the Benicci website to discover techniques and get inspiration!
To see our latest updates and news, you can follow us on Instagram, searching @benicciart
Where can I find you blog for home tips & guides?
If you find inspiration for your home routine, check out our Home Guides on the Benicci website to explore useful tips, guides and recipes using Benicci products!
To see our latest updates and news, you can follow us on Instagram, searching @beniccibrand
SHIPPING
How much does shipping cost?
Benicci offers FREE Standard Shipping (3-5 business days) for all orders above $25. The shipping cost will be $3-$5 for all orders below $25.
When will I receive my order?
Delivery of items purchased on www.benicci.com generally occurs within 3-5 working days following order processing. However, estimated delivery times are approximate and in no way binding. In any case we are dedicated to shipping your order out as soon as possible.
What countries do you ship to?
For the moment, we are only able to ship within the continental USA. We hope to be expanding our business and reach more customers in the future.
Can I track my package?
Of course! Once you place your order, you will receive a tracking number to the provided email address.
What do I do if I never receive my order?
Our customer service is available to assist you if your package is lost. Email care@benicci.com, call us at +1(833) 236-4224, or chat with us, and our customer service team will sort it out as quickly as possible.
Where do your products ship from?
We have several warehouses within the US. Your order will ship from the one with the available inventory closest to you.
RETURNS & REFUNDS
What is the return policy?
We want you to be delighted with your purchase. If you’re not, don't hesitate to get in touch with our customer service team. We are here to make it right!
What is the refund policy?
We offer 365 DAY 100% MONEY BACK GUARANTEE.
If you are not satisfied for any reason, don't hesitate to contact our customer service team, and we will refund your money back. When we provide a refund, this usually appears back into your original payment method within the next 24-48 hours.
What can I do if my items are damaged?
Please feel free to contact us at care@benicci.com, call us at +1(833) 236-4224, or chat with us. We will be happy to help if there's something wrong with your product.
COLLABORATIONS & SPONSORSHIP
How can I collaborate with Benicci?
We’re pleased to consider your ideas and support your project with our products. Though we are constantly growing and eager to collaborate with creative individuals or bloggers, we consider sponsorships and gifted collaborations on a case-by-case basis. In order for a group/organization to be considered, please contact us via email at care@benicci.com. Provide the organization name and contact details as well as your request. Once submitted and reviewed, we will contact you directly.
How can I send an inquiry?
If you are interested in COLLABORATION AND SPONSORSHIP, please feel free to contact us at care@benicci.com. We will consider every offer and contact you shortly.
Also, contact us through direct message on our Instagram page.
What should I do if I want to write a tutorial for your blog?
Please feel free to contact us at care@benicci.com and provide links to your work (Instagram, YouTube) and present a short idea of the article topic. If you are picked, we will contact you.
Also, you can contact us through direct message on our Instagram page.
DISCOUNTS AND WHOLESALE
Where can I track sales and special offers?
You can find products on sale on our website. Use filter 'SALE' when searching on Products page.
Also, you can subscribe to our e-mails to receive special offers, giveaways and exclusive deals.
Do you offer discounts for bulk orders?
We can offer you a 10% discount on your order for bulk orders. Please feel free to contact us at care@benicci.com, call us at +1(833) 236-4224, or chat with us so we can provide you the link to get the discount at checkout.
Unfortunately, we cannot provide discounts more than 10% as our products are already discounted and at a break-even price.
Do you have discounts for Businesses?
We are ready to help provide your business with our essential supplies. Get an exclusive -10% Discount on orders over 30 items. Learn more about Benicci B2B Program.
PRODUCTS
Are your paints non-toxic?
Whether you're a kid or an adult, our acrylic paints are totally non-toxic and safe to use. We made sure these painting supplies have no harsh or harmful chemicals for a worry-free experience.
Do you test on animals?
No, Benicci does not test on animals.
Are your products 100% handcrafted?
Most of our products are crafted by hand with great care and attention to detail. Every item we produce is of the highest quality and aimed at assisting artists in making outstanding artwork!
Need something more?
Feel free to write us at care@benicci.com, call at +1 (833) 236-4224, or chat with us in real-time via benicci.com.
Available Mon - Fri : 9 AM to 6 PM EST.